Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
Vertex Intelligence is committed to protecting your personal data and respecting your privacy rights. This policy explains how we collect, use, protect, and share your information when you interact with our services. We comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.
This policy applies to all personal data collected through our website, during consultations, and throughout our service delivery. By using our services, you consent to the practices described in this policy.
Information We Collect
Contact Information
- Full name and business title
- Email address for communication
- Phone number for consultations
- Company name and address
- Preferred contact methods and times
Usage Data
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring websites and search terms
- Operating system and screen resolution
Communication Data
- Messages sent through contact forms
- Email correspondence content
- Phone call records and notes
- Meeting attendance and discussion points
- Project requirements and specifications
Business Information
- Industry sector and company size
- Current technology infrastructure
- Business challenges and objectives
- Budget and timeline constraints
- Decision-making process and stakeholders
How We Use Your Information
Service Delivery
We use your information to provide AI integration services, including consultation, implementation, and ongoing support. This includes communicating about project progress, scheduling meetings, and addressing technical requirements.
Communication
We contact you regarding service inquiries, project updates, billing matters, and important policy changes. Communication occurs through email, phone, or other preferred methods you specify.
Marketing
With your consent, we send information about new services, industry insights, case studies, and educational content relevant to AI integration. You can opt out of marketing communications at any time.
Analytics and Improvement
We analyze website usage and service delivery data to improve user experience, optimize our processes, and develop new offerings that better serve client needs.
Legal Compliance
We maintain records as required by Singapore law for tax purposes, regulatory compliance, and legal proceedings if necessary.
Legal Basis for Processing
Data Protection Measures
Security Practices
We implement enterprise-grade security measures to protect your personal data:
- End-to-end encryption for data transmission
- Secure servers with regular security patches
- Access controls limiting data visibility
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
Data Breach Procedures
In the unlikely event of a data breach affecting your personal information, we will notify you within seventy-two hours as required by law. We maintain incident response protocols ensuring rapid containment and resolution of security issues.
Third-Party Processors
When we engage service providers for hosting, analytics, or communication services, we ensure they maintain appropriate security standards and comply with privacy regulations. All third-party processors sign data processing agreements guaranteeing data protection.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law:
- Contact form submissions: Three years from last contact
- Service records: Five years following project completion
- Financial records: Seven years as required by Singapore tax law
- Marketing data: Until consent is withdrawn or two years of inactivity
- Website analytics: Twenty-six months as per platform defaults
After retention periods expire, we securely delete or anonymize personal data. You may request earlier deletion subject to legal and contractual obligations.
Your Rights
Under Singapore's PDPA and international privacy laws, you have the following rights:
Right to Access
Request copies of personal data we hold about you. We provide this information within thirty days of verified requests.
Right to Rectification
Correct inaccurate or incomplete personal data. We update records promptly upon receiving correction requests.
Right to Erasure
Request deletion of personal data when no longer necessary for original purposes or when consent is withdrawn.
Right to Data Portability
Receive personal data in a structured, commonly used format and transmit it to another service provider.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Withdraw consent for marketing communications or optional data processing at any time without affecting service delivery.
How to Exercise Your Rights
Contact us at [email protected] with your request. We verify identity before processing requests and respond within the legally required timeframe.
Data Sharing
We do not sell personal data to third parties. We may share information in the following circumstances:
- Service Providers: Cloud hosting, email services, and analytics platforms under data processing agreements
- Business Partners: With your consent, for collaborative service delivery or co-marketing initiatives
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales with appropriate safeguards
All data sharing complies with applicable privacy laws and includes appropriate contractual protections.
International Data Transfers
Some service providers may process data outside Singapore. When transferring personal data internationally, we ensure:
- Transfers comply with PDPA requirements
- Adequate protection measures are in place
- Standard contractual clauses or other approved mechanisms
- Recipients maintain equivalent security standards
We maintain records of all international transfers and their legal justifications.
Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If we become aware of such collection, we delete the information immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email to registered users or through prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We maintain previous policy versions for reference and record retention purposes.
Contact Information
For questions about this privacy policy or to exercise your data protection rights, please contact:
Vertex Intelligence
12 Marina View, Asia Square Tower 2
Singapore 018961
Email: [email protected]
Phone: +65 6428 5731
You also have the right to lodge a complaint with the Personal Data Protection Commission of Singapore if you believe we have not complied with privacy obligations.